AltiGen MAXCS 7.0 CDR - Manual (Page 80)

Data Schema
76 CDR Manual
DurInAbnQRing
DurInAbnInQ_RingTime+D
urInAbnDuringRing_RingTi
me+DurInAbnVmMsg_Ring
Time+DurInAbnVmNoMsg_
RingTime+DurInAbnToApp
_RingTime+DurInAbnToOt
hers_RingTime
LON
G
DurInAbnQ
DurInAbnInQ+DurInAbnDur
ingRing+DurInAbnVmMsg+
DurInAbnVmNoMsg+DurIn
AbnToApp+DurInAbnToOt
hers
LON
G
NumInOverflow
WG calls overflowed or
redirected to other target LON
G
DurInOverflowQ
Total Queue time for
overflowed or redirected
calls
LON
G
DurInOverflowRing
Total ring time for all
overflowed or redirected
calls
LON
G
NumInAnsWithinSLT
Total calls answered with
wait time less than or equal
to Service Level Threshold
within report interval
(QueueTime+RingTime <=
SLT)
LON
G
NumInHold
Number of inbound WG
calls were ever hold by
agent (One call on hold
multiple times will count just
one time)
LON
G
DurInHold
Duration of inbound WG
calls were hold by agent LON
G
NumInRecord
Number of inbound WG
calls were recorded LON
G
DurInRecord
Duration of inbound WG
calls were recorded LON
G
NumOutConnected
Number of WG outbound
connected calls LON
G
DurOutTalk
Duration of outgoing WG
calls (NumOutConnected);
from the call enters
"Connected" state until
disconnect
LON
G
Database Element Definition Type Specification