AltiGen MAXCS 7.0 CDR - Manual (Page 76)

Data Schema
72 CDR Manual
CurQLength
Number of calls in
Queue (Snapshot at
EndTime)
LONG
CurNumCallOverSLT
Number of calls exceed
SLT (Snapshot at
EndTime)
LONG
CurServiceLevel
Real-time Service Level
% for WG Queue
(Snapshot at EndTime)
LONG
IntvMaxNumAgentUnSta
ff
Maximum Agents Un-
Staffed in record's
period
LONG
IntvMaxNumAgentLogou
t
Maximum Agents
Logged Out in record's
period
LONG
IntvMaxNumAgentError
Maximum Agents Error
in record's period
LONG
IntvMaxNumAgentBusy
Maximum Agents Busy
in record's period
LONG
IntvMaxNumAgentNotR
eady Maximum Agents Not
Ready in record's period
LONG
IntvMaxNumAgentWrap
Up Maximum Agents Wrap-
up in record's period
LONG
IntvMaxNumAgentDNDF
WD Maximum Agents DND/
FWD in record's period
LONG
IntvMaxNumAgentAvaila
ble
Maximum Agents
Available in record's
period
LONG
IntvMaxLongestQTime
Maximum longest queue
time in record's period
LONG
IntvMaxQLength
Maximum queue length
in record's period
LONG
IntvMaxNumCallOverSL
T Maximum calls exceed
SLT in record's period
LONG
IntvMaxServiceLevel
Maximum Service Level
% for WG Queue in
record's period
LONG
IntvMinServiceLevel
Minimum Service Level
% for WG Queue in
record's period
LONG
Database Element Definition Type Specification