AltiGen MAXCS 7.0 CDR - Manual (Page 71)

Records and Data Schema
CDR Manual 67
Re
co
rd
s an
d
Data S
chema
AADuration
Duration in seconds an
incoming call is
connected to the Auto
Attendant/IVR; multiple
connections to AA/IVR
in a single session
produces multiple
records
LONG
RingDuration
Duration in seconds a
call is ringing and in
workgroup queue
LONG
QueueDuration
Duration in seconds
when a call stays in a
queue.
LONG
VMDuration
Duration in seconds
after a call goes into a
voicemail box; includes
greeting, false attempts
at messages,
successful message,
and review of message
LONG
VMRecDuration
Duration in seconds of
recording time for a VM
message that was
completed
LONG
HoldDuration
Duration in seconds
while a call is on hold
LONG
TalkDuration
Duration in seconds of
talk time
LONG
RecordDuration
Duration in seconds of
recording
LONG
AnswerWithin
SLT
Call is answered within
the Service Level
Threshold
LONG
1=within
2=not within
ExitState
State when call is
terminated
LONG
(see end of this table for
specifications for the 34
exit states)
Database Element Definition Type Specification