AltiGen MAXCS 7.0 CDR - Manual (Page 78)

Data Schema
74 CDR Manual
NumInAnswered
Total WG inbound calls
answered by agents during
interval. If a login agent
uses pick call from queue
feature in MaxAgent, this
counter is incremented. If
the call is transferred or
parked, this call is
considered out of
workgroup.
LON
G
DurInTalk
Talk duration of incoming
calls (NumInAnswered),
starting from the time an
agent answered a call until
the call is disconnected,
transferred or parked
LON
G
DurInAnsQ
Total Queue time for
answered inbound WG calls LON
G
DurInAnsRing
Total ring time for answered
inbound WG calls LON
G
NumInXfer
Count of transferred
incoming workgroup calls LON
G
NumInWrapUp
Number of Wrap-ups for
workgroup incoming calls LON
G
DurInWrapUp
Wrap-up duration for
incoming calls LON
G
NumInAbnInQ
Total number of calls hang-
up in queue LON
G
DurInAbnInQ
Total queue time of calls
hang-up in queue LON
G
DurInAbnInQ_RingTim
e Total ring time of calls hang-
up in queue LON
G
NumInAbnDuringRing
Number of calls hang-up
during ring (in queue or
never in queue)
LON
G
DurInAbnDuringRing
Total Queue time for calls
hang-up during ring LON
G
DurInAbnDuringRing_
RingTime
Total Ring time for calls
hang-up during ring (in
queue or never in queue)
LON
G
Database Element Definition Type Specification