Example workgroup cdr searches – AltiGen MAXCS 7.0 CDR User Manual

Page 47

CDR / Workgroup CDR Search: Typical Searches

CDR Manual 43

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Example Workgroup CDR Searches

All internal calls to/from a particular

extension

Set Type to Connected Calls
Set Caller to Extension, enter particular

extension, select Exact
Set Callee to Extension, enter particular

extension, select Exact

All trunks busy

Set Type to All Trunks Busy
Set Caller to All
Set Callee to All

To run a search on:

Use these fields and settings:

All incoming workgroup calls per

agent

Set Type to Connected Calls
Enter Workgroup Number, select Inbound
Set Sort By to Agent

All incoming workgroup calls per

workgroup

Set Type to Connected Calls
Enter Workgroup Number, select Inbound
Set Sort By to N/A

All unanswered calls by

workgroup

Set Type to Unanswered Calls
Enter Workgroup Number, select Both
Set Sort By to N/A or Date/Time

All workgroup voicemail

messages by workgroup

Set Type to Messages
Enter Workgroup Number, select Both
Set Sort By to Workgroup

All calls to workgroup

Set Type to All Calls
Enter Workgroup Number, select Both
Set Sort By to N/A or Date/Time

All calls to workgroup via specific

DNIS

Set Type to All Calls
Enter Workgroup Number, select Both
Enter DNIS digits, select Exact
Set Sort By to Workgroup

To run a search on:

Use these fields and settings: