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Record window for call info – AltiGen MAXCS 7.0 CDR User Manual

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Search Results

48 CDR Manual

CDR Search / Group CDR Search Results: Detail
Window

Field

Definition

ID

Number assigned by CDR Search to this record

Session ID

Unique number assigned by MAXCS to this call

Sequence ID

Unique number to identify multiple records of same call
(same session ID), beginning with 0.

Conference ID

Unique number to identify multiple conference calls.

Date

Date of call

Time

Start time of call

Duration

Duration of call (EndTime minus StartTime; see
Table 9, “CDRMAIN" for explanations of these schema)

Wait Time

RingDuration plus QueueDuration (see Table 9,
“CDRMAIN"
for explanations of these schema)

Talk Time

TalkDuration (see Table 9, “CDRMAIN" for
explanations of these schema)

Others Time

AADuration plus HoldDuration plus VMDuration

Message Duration

VMRecDuration

Exit state

The last state of call before the call record is logged.
(see Table 9, “CDRMAIN" for details)

Caller ID

Caller phone number of a call

Caller Name

Caller name for a call

Target ID

Target number for a call

Target Name

Target name for a call

DNIS

DNIS information for an incoming call

Acct Code

Account code

URL

URL when “call” is initiated by AltiWeb user clicking the
make-call button

User Data

Agent input

Record Window for Call Info

This is shown in the “Call Details” section.