HP IPAQ H5500 - Manual (Page 155)

Troubleshooting
User’s Guide 11–5
ActiveSync
For more information on Microsoft ActiveSync, refer to
Chapter 2, “Using ActiveSync.”
Problem Solution
I cannot connect
to my computer
using the cable
or the Universal
Desktop Cradle. • Be sure you have installed Microsoft ActiveSync 3.7 or
higher on your host computer before connecting your
iPAQ Pocket PC to it.
• Be sure your iPAQ Pocket PC is connected to the sync
cable or inserted in the Universal Desktop Cradle, and
that the sync cable or cradle is connected to your
computer.
• Be sure your iPAQ Pocket PC is securely seated in the
synchronization cradle and is making contact with the
cradle connector.
• If you are using a serial cable, be sure it is plugged into
the COM port on your host computer.
• If you are using a USB cable, be sure you are running
Microsoft Windows 98SE, Me, 2000, or XP and that you
have installed Microsoft ActiveSync 3.7 or a later version
on your computer. Also be sure you are connecting
directly to a USB port on your computer and not through
a USB hub.
• Uninstall and reinstall ActiveSync.
• If you are running personal firewall software, try
disabling it. If you are then able to synchronize, contact
the software vendor to information on configuring the
required exclusions to eliminate this problem.