HP IPAQ H5500 User Manual
Page 154
User’s Guide
11–4
Troubleshooting
I cannot find
the document
or workbook
I saved.
Pocket Word and Excel recognize and display documents in
only one folder below My Documents. For example, if you
created another folder in the Personal folder in My
Documents, the documents in that folder will not be shown.
To find your document or workbook, from tap Start >
Programs > File Explorer. Open the folder you created,
then tap the file you’re looking for.
My device is
always asking
me for a
password.
Tap Start > Settings > Personal tab > Password to be
sure the password settings are configured as you wish.
I cannot get the
Fingerprint
Reader to work.
• Be sure your finger is clean when enrolling and scanning
your fingerprint.
• Be sure you are scanning one of the fingers you enrolled.
• Be sure to use a constant speed when scanning your
fingerprint.
• Be sure to go through the Fingerprint Training as many
times as necessary.
I cannot find files
sent to me by
another device.
Check My Documents, which is the default save location used
to receive files.
Problem Solution