HP Agent-Desktop-Laptop Computer - Manual (Page 4)

Agent Desktop / Laptop – New or Replacement Installation Instructions Version 2/12/2009
Agent Desktop / Laptop Installation Instructions
FOR INTERNAL STATE FARM USE ONLY
Contains CONFIDENTIAL information which may not be used without express written authorization.
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Table of Contents:
Section: Title: Pages:
1 Data Backup Process 5-8
2 Hardware Setup (New / Break-Fix / Move) 9-12
3 Workstation Installation Part 1 (Customization) 13-15
3 Workstation Installation Part 2 (Tailoring and Catch-Up) 16-17
4 Peripheral Installation / Move (Self-Install Utility) 18
5 Office Verification (Agent/Staff Logon) 19 -20
6 AS / TS Installers Guide to Map Network Drive 21
Appendix A Agent Reassignment (Agent Moves) 22
Agent Drop Sheet - Leave with Agent 23
The table below lists the types of install activities and sections within this document where you will find specific installation
instructions.
Please use this table to determine the Section number you will need to follow to perform the installation activities. Use the
checklist box in the table to check (
9) the installation activities that you complete.
Note: AS / TS installers review Section 6 and use these steps for workstation logon.
Type of Activity Use Sections and Appendix
Listed
9
1 2 3 4 5 A B C
Break Fix / Replacement X X X X X X
New Install X X X X X
Agent Move X X X X X X
Peripheral Moves X X X
Office Reassignment X X