HP Agent-Desktop-Laptop Computer - Manual (Page 2)

Agent Desktop / Laptop – New or Replacement Installation Instructions Version 2/12/2009
Agent Desktop / Laptop Installation Instructions
FOR INTERNAL STATE FARM USE ONLY
Contains CONFIDENTIAL information which may not be used without express written authorization.
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Summary of Changes
Version Changes
9/20/2007
• NC6400 Laptop is incorporated
• Install the DVI / VGA adapter for HPDC7700 desktops
• Updates to the Agent Drop Sheet (Appendix C)
• Illustrations on Page 13
• Critical Note: “Peripherals are attached and working properly” – Page 21
• Section breaks added for readability
• Numbering of steps for readability
• NC6400 requires a new docking station/Kensington cable
10/16/2007
• Automated Backup / Restore—removed backup steps for workstations where the new process is
implemented
• The WKSBKUP folder is new with the Automated Backup Restore
• The Automated Backup Restore is effective when the WKSBKUP folder
• is
present
• Updated the Agency Support Hotline (Second Level Support) name to their new area name,
Agency Technology Support
10/30/2007
• Added hardware listings to SIU for Kodak i210 and HP 7780 MFD
1/03/08 • Emphasized the need to shut down the computer in Section 3 - Part 2 - Step 16 “Tailoring and
Catch-up,” followed by new, additional Steps 17 and 18 (Page 18)
2/20/08 • Added NC6910 and DC7800 – Added references throughout document for new NC6910 laptop and
DC7800 desktop models.
3/25/08 • Updated Appendix C: Agent Drop Sheet – Leave with Agent
4/7/08
• Due to new edits, page numbering has changed from the previous edition.
• Incorporated verifying with the agent / agent staff that all their data was properly restored (Page 20).
• Within Section 2,
o Completed changes so that certain steps were bolded and underlined for clarity
o Edited steps to add clarity within the Hardware sections
• Within Section 3,
o Changed AGCY and ASD domain entry for clarity
o Indicated where the server name is located (Page 17)
• Within Section 4,
o Clarified that MFD = Multifunction device
• Within Section 5,
o Provided the steps to follow for verifying NECHO print requests to the network printer
• Added Section 6 - Provided instructions for mapping drives for AS / TS Installers
• Appendix A: – Referred AS / TS Installers to Section 6
• Appendix B: “Type of Load” notation: reloads are not permitted in the field at this time.
• Deleted “Appendix C” page title – the last page is now titled “Agent Drop Sheet – Leave with
Agent” (page i)
• Page 5: Changed steps to backup process. Must be run on all installs now.
• Page 19: Updated device list and defined SIU wording.
• Page 20: Added process to notify AETS if restore does not run properly.