HP md5020n - Manual (Page 68)

Support and Warranty 68
Obtaining Repair Service
If your HP TV must be repaired, call HP telephone support. A trained HP service technician will diagnose
the problem and coordinate the repair process. HP support will direct you to the best solution, whether it is
an authorized service provider or an HP facility. Repair covered by the limited warranty is provided at no
additional cost during the limited warranty period. After the warranty period, you will be quoted a repair
cost.
Warranty
HP Limited Warranty Statement
HP is committed to providing the best service to ensure that you get the most out of your HP TV. The following
Limited Warranty Statement describes the standard HP microdisplay TV warranty.
HP Microdisplay TV Limited Warranty Statement
Extent of Limited Warranty
1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be
free from defects in materials and workmanship for the duration specified above, which duration
begins on the date of purchase by the customer. Customer is responsible for maintaining proof date
of purchase.
2. For software products, HP’s limited warranty applies only to a failure to execute programming
instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.
3. HP’s limited warranty covers only those defects which arise as a result of appropriate use of the
product, and do not apply to any:
•
Improper or inadequate maintenance, or unauthorized modification;
• Software, interfacing, media, parts, or supplies not provided or supported by HP; or
• Operation outside the product’s specifications.
4. If HP receives notice of a defect in any hardware product covered by HP’s warranty during the
applicable warranty period, HP shall either repair or replace the defective product at HP’s option.
5. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s
warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase
price for the product.
6. HP shall have no obligation to repair, replace, or refund until the customer returns the defective
product to HP.
7. Any replacement product may be either new or like new, provided that it has functionality at least
equal to that of the product being replaced.
8. HP products may contain remanufactured parts or components equivalent to new in performance or
may have been subject to incidental use.
9. HP's limited warranty is valid in any country where the covered HP product is distributed by HP.
Limitations of Warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD-PARTY SUPPLIERS MAKE ANY
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT
TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Product Warranty period
HP md5020n/md5820n/md5880n/md6580n
Microdisplay TV
(excluding items listed below)
one year
Limited parts & labor warranty
HP Microdisplay TV Lamp Module
(included with the TV or purchased separately)
90 days
Limited hardware warranty
HP Cables, Remote Control, Stand, and other parts
(included with the TV or purchased separately)
one year
Limited hardware warranty