HP md5020n - Manual (Page 67)

Support 67
6 Support and Warranty
Support
Contacting HP Technical Support
HP provides expert advice on using your HP TV and solving problems with your TV. Support options and
availability vary by product, country/region, and language. The HP support process works most effectively
if you seek assistance in the following order:
Step 1: HP TV Documentation
Review the owner’s manual and setup guide included with the TV. From our experience, a large percentage
of customer issues are addressed in the owner’s manual.
Step 2: HP Technical Support
HP Technical Support offers online, instant access to support information, helpful tips, and the latest updates
24 hours a day, seven days a week, at no additional cost to you. This service requires access to the Internet.
Visit our website at www.hp.com/support.
HP Technical Support Websites
By connecting to the Internet, you can obtain a wide variety of information about your TV, including product
help and user forum information.
HP Technical Support Email
One-to-one email gives direct answers to your questions from an HP service technician. Email support is a
great way to ask a question about your specific situation. Include as many details as possible about your
issue. Many emails are answered within one hour.
Step 3: HP Telephone Support
HP provides telephone support at no additional cost for as long as you own your TV. (Standard phone
company charges do apply.) Telephone support is available in any country where the product is distributed
by HP.
Before Calling
Before calling for help, try completing steps 1 and 2.
If you cannot solve the problem using these resources, call an HP service technician while you are in front
of your TV. Please be prepared to provide the following information:
•
The TV model and serial numbers
• Messages displayed at the time the situation occurred
• Answers to these questions:
•
Has this situation happened before?
• Can you re-create it?
• When did this happen?
• Did you add any new hardware or software around the time this situation began?
• What steps have you taken to solve the problem?
Support Phone Number
If you need help solving a problem, contact HP telephone support at one of the following numbers. Visit
www.hp.com/support for the latest phone number for your country or region.
•
Canada: 1-800-474-6836 or 1-800-HP INVENT
• Mexico (Mexico City): (55) 5258-9922
• Mexico (other): 01-800-472-6684
• United States: 1-800-474-6836 or 1-(800)-HP INVENT