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Troubleshooting, Hardware problems – HP 7600 User Manual

Page 45

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5

basics guide

41

troubleshooting

Your HP Photosmart printer is designed to be reliable and easy to use. This

section answers frequently asked questions and contains information about the

following topics:

hardware problems

printing problems

error messages

For more troubleshooting information about software installation, see the

reference guide that came with your printer. For advanced troubleshooting

information, view the HP Photosmart Printer Help that you installed with your

printer software. For information about viewing the help, see view the hp

photosmart printer help on page 2.

hardware problems

Before contacting HP support, read this section for troubleshooting tips or go to

the online support services at www.hp.com/support.

Note: HP recommends using a USB cable of less than 10 feet (3 meters) in

length to minimize injected noise due to potential high magnetic fields.

Problem

Possible cause

Solution

The On/Attention light is

blinking green but the printer is

not printing.

The printer is processing

information.

Wait a moment for the printer

to finish processing the

information.

The On/Attention

light is

blinking red.

The printer requires attention. Try the following:

• Check the printer’s LCD

screen and the computer

monitor for instructions.

• If you have a digital

camera connected to the

printer, check the camera’s

LCD screen for instructions.

• If this does not work, turn

off the printer. Unplug the

printer’s power cord, wait

one minute, then plug it in

again. Turn on the printer.