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Troubleshooting, Software installation issues, 7 troubleshooting – HP Photosmart A520 Series User Manual

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Troubleshooting

Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at

www.hp.com/support

.

Before you begin, make sure:

All the cable connections between the printer and computer are secure.

You are using the most recent version of the printer software.

TIP:

HP recommends using a USB cable 3 meters (10 feet) or less in length. Using

a longer USB cable may cause errors.

This section contains troubleshooting information for the HP Photosmart A520 series
printer.

Software installation issues

Printing and hardware issues

Bluetooth printing problems

Device messages

Software installation issues

The printer software did not install successfully

A "There was an error writing to Dot4" message appeared

Missing HP Photosmart Software

The printer software did not install successfully

Cause: There may be a conflict with the virus protection application or another
software application that is running in the background on the computer that prevented
a successful software installation.

Solution:
1.
Uninstall the printer software:

a. From the Windows Start menu, go to Programs > HP > HP Photosmart

A520 series > Uninstall Devices.

b. Follow the onscreen instructions.

2. Pause or disable any active virus protection applications.
3. Quit all software applications.
4. Reinstall the printer software according to the setup instructions that came with

the printer.

A "There was an error writing to Dot4" message appeared

Cause: The printer software may have not installed correctly.

Troubleshooting

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This manual is related to the following products: