HP dc5700 - Manual (Page 191)

Service Reference Guide, dc5700 437804-001 D–27
Troubleshooting Without Diagnostics
Solving Network Problems
These guidelines do not discuss the process of debugging the network cabling.
Solving Network Problems
Problem Cause Solution
Wake-on-LAN feature is
not functioning.
Wake-on-LAN is not
enabled.
Enable Wake-on-LAN.
1. Select Start > Control
Panel.
2. Double-click Network
Connections.
3. Double-click Local Area
Connection.
4. Click Properties.
5. Click Configure.
6. Click the Power
Management tab, then
select the check box to Allow
this device to bring the
computer out of standby.
Network driver does
not detect network
controller.
Network controller is
disabled.
1. Run Computer Setup and
enable network controller.
2. Enable the network controller in
the operating system via the
Device Manager.
Incorrect network driver. Check the network controller
documentation for the correct driver
or obtain the latest driver from the
manufacturer’s Web site.
Network status link light
never flashes.
✎ The network status
light should flash
when there is
network activity.
No active network is
detected.
Check cabling and network
equipment for proper connection.
Network controller is not
set up properly.
Check for the device status within
Windows, such as Device
Manager for driver load and the
Network Connections applet
within Windows for link status.
Network controller is
disabled.
1. Run Computer Setup and
enable network controller.
2. Enable the network controller in
the operating system via Device
Manager.
Network driver is not
properly loaded.
Reinstall network drivers.
System cannot autosense
the network.
Disable auto-sensing capabilities
and force the system into the correct
operating mode.