HP dc5700 - Manual (Page 178)

D–14 437804-001 Service Reference Guide, dc5700
Troubleshooting Without Diagnostics
Cannot write to the media
card.
The media card is a
read-only memory
(ROM) card.
Check the manufacturer’s
documentation included with your
card to see if it writable. Refer to the
previous section for a list of
compatible cards.
Unable to access data on
the media card after
inserting it into a slot.
The media card is not
inserted properly, is
inserted in the wrong
slot, or is not supported.
Ensure that the card is inserted
properly with the gold contact on
the correct side. The green LED will
light if inserted properly.
Do not know how to
remove a media card
correctly.
The computer’s software
is used to safely eject
the card.
Open My Computer, right-click
on the corresponding drive icon,
and select Eject. Then pull the card
out of the slot.
✎ Never remove the card when
the green LED is flashing.
After installing the media
card reader and booting to
Windows, the reader and
the inserted cards are not
recognized by the
computer.
The operating system
needs time to recognize
the device if the reader
was just installed into
the computer and you
are turning the PC on
for the first time.
Wait a few seconds so that the
operating system can recognize the
reader and the available ports, and
then recognize whatever media is
inserted in the reader.
After inserting a media
card in the reader, the
computer attempts to boot
from the media card.
The inserted media card
has boot capability.
If you do not want to boot from the
media card, remove it during boot
or do not select the option to boot
from the inserted media card during
the boot process.
Computer will not boot
from a USB removable
drive or media that is
inserted in the USB port on
the media card reader.
The media card reader
is connected to the
computer via the PCI
card, which is not
supported on the HP
Desktop BIOS.
The bootable USB device will have
boot support if you connect the
media card reader to an available
USB connector on the computer’s
system board. If no connector is
available, plug the bootable device
into a different USB port on the
computer.
After installing the media
card reader, the front USB
ports on the computer do
not work.
The USB cable for the
front USB ports was
disconnected so that the
system board connector
could be used for the
reader.
Reconnect the cable for the front
USB ports. Install the PCI card and
connect the media reader to the
USB connector on the PCI card.
Solving Media Card Reader Problems