Epson IWE3200-H - Manual (Page 74)

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Solve the following problems in order:
z The wireless client cannot pass Web redirection-based authentication.
„ Are user name and password are correct?
‹ Check the user credential information stored on the RADIUS server.
„ Is the RADIUS server correctly set up?
‹ Check whether the password for the wireless client is stored using reversible encryp-
tion on the RADIUS server.
‹ Check if the RADIUS server is set to use EAP-MD5, PAP, and CHAP authentication.
z The IWE3200-H does not respond to ping from the client computer.
„ Are two or more NICs (wireless or wired) installed on the client computer?
‹ Use the OS-provided command-line network tool, route.exe, to modify the contents
of the routing table.
‹ Use Windows-provided Device Manager to disable unnecessary NICs.
„ Is the underlying communication link established?
‹ Make sure the wireless link is OK.
‹ Make sure the Ethernet link between the AP and the IWE3200-H is OK.
‹ Make sure the settings of the client computer and of the IWE3200-H match.
„ Are the IP address of the client computer and the IP address of the IWE3200-H in the same
IP subnet?
‹ Use WinIPCfg.exe or IPConfig.exe to see the current IP address of the client com-
puter. Make sure the IP address of the client computer and the IP address of the
IWE3200-H are in the same IP subnet.
‹ TIP: If you forget the current IP address of the Router, use Router/AP Browser to get
the information (see Appendix B-2).
z The default Router of the IWE3200-H does not respond to ping from the client
computer.
„ Solve the preceding problem first.
„ Is the modem working?
‹ You may find out the answer by directly connecting the modem to a computer. Refer-
ring to the manual of the modem if necessary.
„ Are the IP address of the IWE3200-H and the IP address of its default Router in the same
IP subnet?