Microsoft Surface Hub 2 SmCamera - Manual (Page 469)

Troubleshoot Surface Hub 2S power
issues
Article • 01/03/2023 • Applies to: Surface Hub 2S
If you encounter an issue powering on your Surface Hub 2S, review the troubleshooting
steps outlined on this page.
1. First, remove all connections to the Surface Hub 2S except for Ethernet and power.
2. Ensure Surface Hub 2S has a direct connection to a dedicated power outlet.
3. Do you have an
APC Charge Mobile Battery connected to Surface Hub? If yes,
disconnect the battery and try again. If the power-on issue only occurs when using
the APC battery, please contact
APC support for further assistance.
4. Test with another power cord (see Label 2 in Figure 1 below) and a different power
outlet.
5. Initiate a hardware reset on Surface Hub 2S: Hold and press the power button (see
Label 11 in Figure 1 below) for at least 20 seconds.
6. If you’re still unable to power on the device, try reseating the compute cartridge .
If your Surface Hub 2S still fails to power on after trying these troubleshooting steps,
please
create a support request and include the following details:
Results of your troubleshooting steps.
Is the backlight visible on the device?
Can you use the Source button on the keypad to select other sources? (To locate
the Source button, see
Label 9 in Figure 1 below). Are the sources visible on the
screen?
If you try to connect an external device (via HDMI, for example), does the Hub
display the external content?
If you Miracast to the Surface Hub from a projecting device, does the Surface Hub
appear as an available connection, as shown below?
Support requests