Microsoft Surface Hub 2 SmCamera - Manual (Page 142)

Troubleshoot Teams sign-in issues on
Surface Hub
Article • 01/25/2023
If you can't sign in to Microsoft Teams on Surface Hub, several recommended
troubleshooting steps are described on this page.
First, make sure your Surface Hub is running the latest updates. To learn more, see
the following video:
How to verify a Surface Hub is fully updated .
Check Microsoft Teams is updated to the latest version. On Surface Hub, open
Microsoft Teams , select … > Settings > Check for updates .
Use the Azure sign-in logs for insights into sign-in errors. You can filter by the
Surface Hub device account and look for any failures.
If you still can't sign in, look for the error code displayed on the Teams sign-in
screen and review the following table for troubleshooting steps and links to
relevant documentation.
Error codes Possible root
cause How to resolve Learn more
CAA20003 Incorrect time
on device Ensure KB5011543 or a newer Windows
update is installed (build 19042.1682 or
later).
- Video: How to
verify a Surface
Hub is fully
updated
- Manage
Windows
updates on
Surface Hub