Microsoft Surface Hub 2 SmCamera - Manual (Page 386)

Error codes Possible root
cause How to resolve Learn more
Conditional
Access (CA)
Policy A device account can't have CA
enabled . To resolve this issue, ensure
your Surface Hub device account is
excluded from any CA policies.
1. Begin with the Azure AD conditional
access
What If tool to see which
policies currently apply to your device
account.
2. Run the tool in
Report-only mode ,
which lets you evaluate the impact of
Conditional Access policies before
enabling them in their environment.
-
Troubleshooting
sign-in
problems with
Conditional
Access
- Troubleshoot
Conditional
Access using
the What If tool
- What is
Conditional
Access report-
only mode?
- Video: Use the
Report Only
feature to test
Conditional
Access
policies
CAA90014 Device
account
password
expired 1. Open Microsoft Edge and attempt to
sign in to
Microsoft 365 with your
device account credentials.
2. If prompted to change the device
account password, go ahead and
change it.
3. On Surface Hub, go to
Settings >
Surface Hub > Accounts > Device
account > Change .
4. Select Start over with a new device
account . The current device account
will be removed when you set up a new
one using your new credentials.
- Password
management
(Surface Hub)
Incorrect time
on device Ensure KB5011543 or a newer Windows
update is installed (build 19042.1682 or
later).
- Video: How to
verify a Surface
Hub is fully
updated
- Manage
Windows
updates on
Surface Hub