Troubleshoot csp policy settings, Troubleshoot mdm issues – Microsoft Surface Hub 2 SmCamera User Manual

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Troubleshoot configuration service

provider policy settings for Surface Hub

Article • 02/06/2023

(CSPs) enable a rich set of options for deploying policy

settings to Surface Hub. Try these common troubleshooting steps if your CSP settings
are not working on your Surface Hub.

1. First, ensure that Surface Hub is enrolled in a mobile device management (MDM)

provider--without errors and is syncing correctly. To verify, sign in to Surface Hub
with an admin account, and go to

Settings

Surface Hub

Device management

If you see a tenant with an email address, the device is enrolled in MDM.

2. To check the sync status or any sync errors, select the email address and choose

Info to display the device sync status.

1. Refer to the following documentation to verify that your CSP is supported on

Surface Hub.

2. Upon confirmation that your CSP is supported on Surface Hub, sign in to the

Devices

Configuration profiles

and

select your CSP.

3. On the CSP page, ensure the

Configuration profile

is applied to a

Device group

(not a user group or device account).

4. Ensure your CSP is successfully deployed to your Surface Hub. In Endpoint

Manager, select

Devices

All devices

> and choose your Surface Hub.

5. Select

Device configuration

and check that the CSP is deployed successfully.

6. Ensure the appropriate

are allowed through the

proxy/firewall.

Troubleshoot MDM issues