Microsoft Surface Hub 2 SmCamera - Manual (Page 464)

Reset and recovery for Surface Hub 2S
Article • 01/10/2023 • Applies to: Surface Hub 2S
If you encounter problems with Surface Hub 2S, you can reset the device to factory
settings or restore using a USB drive.
To begin, sign in to Surface Hub 2S with admin credentials, open the Settings app, select
Update & security , and then select Recovery .
1. To reset the device, select Get Started .
2. When the Ready to reset this device window appears, select Reset .
3. To reconfigure the device, run the first-time Setup program.
4. If you manage the device using Microsoft Intune or another mobile device
management solution, retire and delete the previous record, and then re-enroll the
new device. For more information, see
Remove devices by using wipe, retire, or
manually unenrolling the device .
Reset the device
） Important
Ensure that you have your BitLocker key available before resetting the device, as
you will be prompted for it later. To learn more, see
Save your BitLocker key .
 Tip
When the Hub reboots to the recovery partition, it will prompt you to enter
the BitLocker key. Skipping that prompt will cause the reset to fail. Once you
enter the BitLocker key, the Hub reinstalls the operating system from the
recovery partition. This may take up to one hour to complete.