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Appendix, 3 troubleshooting – AG Neovo DR-22G 22" Full HD Dental Monitor (White) User Manual

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APPENDIX

Video Mode

Resolution

Refresh Rate

Horizontal

Vertical

HDTV

1920

1080

60

HDTV

1920

1080

24

HDTV

1920

1080

25

HDTV

1920

1080

30

6.3 Troubleshooting

Problem

Possible Cause and Solution

No picture.

• LED indicator is OFF.

• Check if the LCD display is turned ON.

• Check if the power cord is properly connected to the LCD display.

• Check if the power cord is plugged into the power outlet.

• LED indicator is

AMBER.

• Check if the computer is turned ON.

• Check if the computer is in standby mode, move the mouse or press

any key to wake up the computer.

Image position is incorrect.

• Adjust the H. POSITION and V. POSITION values. See IMAGE

SETTING on page 42.

The displayed texts are

blurry.

• For VGA input, press the

button on the keypad to auto-adjust the

display.

• Adjust the IMAGE SETTING (see page 42).

The OSD menu can’t be

called out.

• The OSD is locked. To unlock the OSD, see page 33.

Red, blue, green, white

dots appear on screen.

• There are millions of micro transistors inside the LCD display. It is

normal for a few transistors to be damaged and to produce spots. This

is acceptable and is not considered a failure.

No audio output.

• Check if the volume is set to 0 (see page 29 or 50).

• Check if the

AUDIO SETTING

>

AUDIO

setting is set to

OFF

(see page

50).

• For VGA or DVI input, check the audio setting of the computer.

• For HDMI or DisplayPort input, select the correct audio input source

(see page 50).

PIP mode does not work.

• The main and sub input source signals are not compatible to be

displayed together in PIP mode. Check the PIP Compatibility Table for

details (see page 47).