Canon EOS C200 EF Cinema Camera and 24-105mm Lens Kit - Manual (Page 199)

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Troubleshooting
Unable to connect to FTP server.
- Could not connect to the FTP server. Check the FTP server settings ( A 168).
Unable to obtain an IP address
- If you are not using a DHCP server, connect using the [Manual] option and enter the IP address using the [Manual]
option ( A 155).
- Turn on the DHCP server. If it is already on, make sure it is functioning properly.
- Make sure the address range for the DHCP server is sufficient.
- If you are not using a DNS server, set the DNS address to [0.0.0.0].
- Set the DNS server’s IP address in the camera.
- Turn on the DNS server. If it is already on, make sure it is functioning properly.
- Make sure that the DNS server’s IP address and the name for that address are correctly configured.
- If you are using a wireless gateway router, make sure all of the devices in the network, including the camera, are
configured with the correct gateway address.
Wi-Fi connection terminated
- An error occurred on the access point or connected device. Check the network or connected device and try
connecting again.
- The Wi-Fi signal became too weak and the wireless connection was lost. Wait a moment or turn off other devices in
the area that may be interfering with the Wi-Fi signal and then try connecting again.
Wi-Fi error. Incorrect authentication method
- Check the access point’s authentication/encryption method and change the camera’s Wi-Fi settings ( A 157) as
necessary.
Wi-Fi error. Incorrect encryption key.
- When the authentication mode was set to [WPA-PSK], [WPA2-PSK] or [Shared Key], or the encryption method was set
to [WEP], the encryption key (for WEP, AES or TKIP encryption) entered or its length (number of characters) is
incorrect.
• Valid passwords vary depending on the encryption method:
- 64-bit WEP encryption: 5 ASCII characters or 10 hexadecimal characters.
- 128-bit WEP encryption: 13 ASCII characters or 26 hexadecimal characters.
- AES / TKIP encryption: 8 to 63 ASCII characters or 64 hexadecimal characters.
Wi-Fi error. Incorrect encryption method
- Make sure the camera and access point are using the same authentication/encryption method.