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Cannot scan over a network – Epson WorkForce ST-M3000 Monochrome MFP Supertank Printer User Manual

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• Try printing to your product from another computer on the network.

Note:

If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. See your router documentation for instructions.

• If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear on the LCD

screen, make sure your product software was installed correctly. If necessary, reinstall your software.

Parent topic:

Solving Network Problems

Related references

Cannot Scan Over a Network

Related tasks

Printing a Network Status Sheet

Related topics

Wi-Fi or Wired Networking

Cannot Scan Over a Network

If you cannot start Epson Scan 2 for scanning over a network, try these solutions:

• If you cannot scan from your product control panel, make sure you restarted your computer after

installing the product software. Make sure the Event Manager program is not being blocked by your
firewall or security software.

Note:

If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.

• If you are scanning a large original at a high resolution, a network communication error may occur. Try

scanning again at a lower resolution.

• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few

seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try
restarting Epson Scan 2 again.

• Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:

Windows 10:

Click

and select

EPSON

>

Epson Scan 2 Utility

. Make sure your product is

selected. If necessary, select the

Other

tab and click

Reset

.