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Product status messages – Epson WorkForce ST-M3000 Monochrome MFP Supertank Printer User Manual

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You can also update the software by selecting

EPSON Software Updater

in the

EPSON

or

EPSON

Software

program group, accessible by the

Start

button, or on the

Start

or

Apps

screens, depending

on your version of Windows.

OS X

: You can manually update the software by opening the

Applications

>

Epson Software

folder

and selecting

EPSON Software Updater

.

macOS 10.12.x or later

: You can manually update the software by opening the

App Store

, selecting

Updates

, searching for a software update option for Epson Software, and selecting

Update

.

Parent topic:

Solving Problems

Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen.

LCD screen message

Condition/solution

Printer error. Turn on the
printer again. See your
documentation for details.

A printer error has occurred. Turn the product off and then back on again. If
the error continues, check for a paper jam. If there is no paper jam, contact
Epson for support.

Paper out in XX.

Load paper in the cassette or rear paper feed slot.

Paper Setup Auto Display
is set to Off. Some
features may not be
available. For details, see
your documentation.

The

Paper Setup Auto Display

option is disabled. You must enable

Paper Setup Auto Display

to use AirPrint.

No dial tone is detected.

Make sure the phone cable is connected correctly and the phone line
works. If you connected the product to a PBX (Private Branch Exchange)
phone line or Terminal Adapter, change the

Line Type

setting to

PBX

. If

you still cannot send a fax, turn off the

Dial Tone Detection

setting.

(Turning off the Dial Tone Detection setting may cause the product to drop
the first digit of a fax number.)

The combination of IP
address and the subnet
mask is invalid. See your
documentation for more
details.

There is a problem with the network connection to your product. Check the
solutions in this guide.