Epson Photo 925 - Manual (Page 97)

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For a roll paper jam, hold down the z roll paper button for about
3 seconds to feed the paper in reverse, hold down the z roll paper
button for about 3 seconds to feed the paper in reverse again, and
then roll up the then roll paper.
If the error does not clear, turn the printer off, open the printer
cover, gently remove the roll paper backward, and then close the
printer cover.
Note:
If you cannot remove a foreign object easily by yourself, do not use force
and do not disassemble the printer. Call your dealer for assistance.
If your paper jams frequently, make sure of the following:
❏ The paper is smooth, not curled or wrinkled.
❏ The printable side of the paper is face up in the sheet feeder.
❏ The paper stack was fanned before loading.
❏ The paper is not loaded above the arrow on the left edge
guide.
❏ The number of sheets in the paper stack does not exceed the
limit specified for that media.
❏ The left edge guide is adjusted to fit your paper.
❏ The printer is on a flat, stable surface that extends beyond the
printer base in all directions. The printer will not operate
properly if it is tilted.