14 contact – SMA MULTICLUSTER BOX 12 User Manual
Page 46
14 Contact
SMA Solar Technology AG
46
MC-BOX-12-3-20-BE-en-10
Operating Manual
14 Contact
If you have technical problems with our products, please contact the SMA Service Line. We require the following
information in order to provide you with the necessary assistance:
• Type of Multicluster Box
• Serial number of Multicluster Box:
• If a Grid Connect Box or NA Box is installed, type and serial number of this box.
• Type and number of Sunny Island inverters connected
• Type of battery connected
• Nominal battery capacity
• Nominal battery voltage
• Type and number of connected PV inverters
• Type and number of loads
• If a generator is connected:
– Type
– Power
– Maximum current
Australia
SMA Australia Pty Ltd.
Sydney
Toll free for Australia: 1800 SMA AUS
(1800 762 287)
International: +61 2 9491 4200
Belgien
Belgique
België
Luxemburg
Luxembourg
Nederland
SMA Benelux BVBA/SPRL
Mechelen
+32 15 286 730
Argentina
Brasil
Chile
Perú
SMA South America SPA
Santiago
+562 2820 2101
Česko
Magyarország
Polska
România
Slovensko
SMA Central & Eastern Europe s.r.o.
Praha
+420 235 010 417
Danmark
Deutschland
Österreich
Schweiz
SMA Solar Technology AG
Niestetal
Sunny Boy, Sunny Mini Central,
Sunny Tripower: +49 561 9522-1499
Monitoring Systems
(Kommunikationsprodukte): +49 561
9522-2499
Fuel Save Controller (PV-Diesel Hybrid-
systeme): +49 561 9522-3199
Sunny Island, Sunny Backup,
Hydro Boy: +49 561 9522-399
Sunny Central: +49 561 9522-299
France
SMA France S.A.S.
Lyon
Sunny Boy, Sunny Mini Central,
Sunny Tripower : +33 472 09 04 40
Monitoring Systems :
+33 472 09 04 41
Sunny Island : +33 472 09 04 42
Sunny Central : +33 472 09 04 43