SMA 20000TL Installation - Manual (Page 37)

SMA Solar Technology AG 10 Contact
Installation Manual PCONTROLMOD-IA-en-15 37
10 Contact
If you have technical problems concerning our products, please contact the SMA Service Line.
We require the following information in order to provide you with the necessary assistance:
• Inverter
– Serial number
– Firmware version (tap the inverter display twice or see Sunny Portal or Sunny Explorer)
– Special country-specific settings (if applicable)
• Module
– Serial number
– Hardware version
– Application of the multifunction relay
• Communication product (e.g. Sunny Explorer)
– Type
– Serial number or software version
• Detailed description of the problem
Australia SMA Australia Pty Ltd.
Sydney Toll free for
Australia: 1800 SMA AUS
(1800 762 287)
International: +61 2 9491 4200
Belgien/
Belgique/
België SMA Benelux BVBA/SPRL
Mechelen +32 15 286 730
Brasil Vide España (Espanha)
Česko SMA Central & Eastern Europe
s.r.o.
Praha +420 235 010 417
Chile Ver España
Danmark Se Deutschland (Tyskland)