SMA 20000TL Installation - Manual (Page 32)

7 Troubleshooting SMA Solar Technology AG
32 PCONTROLMOD-IA-en-15 Installation Manual
7 Troubleshooting
Problem Cause and corrective measures
The inverter with module is not displayed in
Sunny Explorer. The inverter with module has not been
commissioned.
Corrective measure:
• Commission the inverter with module
(see inverter manual).
The module is not properly connected.
Corrective measure:
• Ensure that the module is correctly
connected (see Section 5 "Electrical
Connection", page 13).
The firmware version of the inverter is not
supported (see Section 2.3 "Supported
Products", page 8).
Corrective measure:
• Update the inverter firmware (see inverter
manual).
The software version of Sunny Explorer is older
than version 1.06.
Corrective measure:
• Download Sunny Explorer from software
version 1.06 at www.SMA-Solar.com.