Grass Valley NV8288 v.1.5 - Manual (Page 71)

NV8288 and NV8288-Plus Digital Video Routers • User’s Guide 61
6. Maintenance
Obtaining Service
For out-of-warranty equipment, the Miranda Technical Support Engineer estimates the cost of
repair when you call and requests a purchase order payable to Miranda .
If repair or exchange is required, package the assembly in an antistatic bag and place it in a
shipping box with plenty of padding to prevent damage.
3 Address the package using the Shipping Address listed in the front of this manual under the
heading Technical Support Contact Information on page iii, and ship the equipment to Miranda
at your company’s expense.
4 When repair or replacement of in-warranty equipment is complete, Miranda return ships the
items at our expense. For out-of-warranty equipment Miranda charges a shipping and handling
fee. The standard shipping method is Second Day.
For out-of-warranty service, Miranda will send your company an invoice following the repair or
replacement.