Reporting devices do not work, 911 call alerts via email – Teo E911 Response System Installation User Manual
Page 79
Troubleshooting
13-280133 Rev. C
Page 79
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There are several types of reporting devices that are used to display 911 Call Records
and/or System Alarm Records for informational and notification purposes. Each device
type must be connected to the 9145 as shown in the Installation section and configured
using the Administration PC Configuration file as described in the Administration section.
Verify the wiring and configuration settings before proceeding.
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The 9145 is capable of sending call start, and call end messages to devices via email.
Calling stations are assigned Notify Group numbers in the administration under the
Station Info tab and under the E911 Notify Group column. Email addresses for email
devices and email addresses for text messaging cell phones are assigned group numbers
in the administration under the Notification tab and under the Notifygroup.
If station 1234 is assigned to group one under the Station Info tab, and the email address
[email protected] is assigned to group 1 under the Notification tab, then when
station 1234 dials 911, an email call start message will be sent to
[email protected]. When station 1234 hangs up, a call complete message will be
emailed. If email is being delivered to a cell phone, the email address will typically be
If the devices are not receiving emails, first try sending email to the devices with a program
such as Outlook or Outlook Express to verify that the email address is valid. If you have
determined that the email address is valid, then the next step is to check the email from
address and email server settings defined with the 9145 administration program.
With the Administration program open and connected to the 9145 server, select
File→Email Setup.
The Email Setup dialog will open.