Generating test calls, Live 911 test calls, Verify call reporting – Teo E911 Response System Installation User Manual
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Teo E911 Response Server 9145 Installation Instructions
Page 70
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Live 911 test calls must be made to ensure that the PBX, 9145, and C.O. ISDN-PRI circuits
are functioning correctly.
1.
Place a 911 Call from a PBX station.
2.
Verify that the front panel call status indicator is green, indicating that the call was
sent to the system.
3.
Listen for ringback tone.
4.
When the 911 Call Taker answers, indicate that this is a test call and ask for the 10-
digit telephone number (ANI) displayed. Do not hang up on the Call Taker without
speaking.
5.
Hang up the 911 calling station.
6.
Using the Event Log viewer, retrieve the Event Log and examine event record for
the test call.
7.
Verify that the time/date, PBX station number, translated ANI number, and address
are correct.
8.
Verify that the 10-digit number in the call event record matches the number
reported by the 911 Call Taker.
Perform this test with at least 10 stations.
Many PBXs are in a networked environment where you may have a host PBX and remote
PBXs attached. An example might be a school district where there are multiple sites that all
route their 911 calls through the 9145 located with the host. In this case, it’s important to
place test calls from each remote location.
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Each of the reporting devices defined with the Administration program must be tested for
proper operation. Alert Responder PCs, text messaging cellular telephones, and email
clients should each be tested to ensure that they are capable of receiving 911 call
notification. Some Alert Responder PCs may only be set up to receive alarm notification.
Stations and reporting devices may be assigned group numbers. 911 call notification from
a station assigned to group 2 will only be reported to a reporting device assigned to group
2. You may have to generate test calls from each group to test reporting devices or assign
a station to group 0 for testing purposes. A station assigned to group 0 will cause
notification to be sent to every device regardless of the devices’ group number
assignment.