Verifying calls to the 911 network, Wrong ani sent to 911 call taker – Teo E911 Response System Installation User Manual
Page 77
Troubleshooting
13-280133 Rev. C
Page 77
ISDN port, not just 911 calls, to be recognized and processed by the 9145 as if they were
911 calls.
Place a test call from a PBX station that should route the call to the ISDN-PRI port. Observe
the front panel Call in Progress indicator to verify that it is Green, indicating the test call is
being processed. This proves that the PBX is routing/sending calls to the system. If the 911
Call in Progress indicator does not illuminate Green, the PBX configuration must be
modified for proper routing to the ISDN-PRI port.
After calls are routing to the 9145, verify correct call record information by retrieving the
Event Log file. Set the Number Dialed for Emergency: to either a test number (e.g. ‘711’)
or ‘911’. This will cause the system to process calls only from the test number or 911.
Repeat the above test call sequence to verify that the PBX is sending the expected called
number field on the ISDN-PRI port.
Verify that all 9145 front panel status indicators are indicating normal or idle operation
after the test call has been disconnected. The above steps have proven that:
•
The PBX is routing calls to the ISDN-PRI port.
•
The PBX ISDN-PRI connection is configured correctly and functional.
•
The 9145 is configured correctly and functional.
V
V
e
e
r
r
i
i
f
f
y
y
i
i
n
n
g
g
C
C
a
a
l
l
l
l
s
s
t
t
o
o
t
t
h
h
e
e
9
9
1
1
1
1
N
N
e
e
t
t
w
w
o
o
r
r
k
k
After calls have been verified from the PBX to the 9145, the Telco Network circuits that
connect to the 911 Network can be tested.
Place a test call from a PBX station that should route calls to the ISDN-PRI port. Observe
the front panel 911 Call in Progress indicator to verify that it is Green, indicating the test
call is being processed. This proves that the PBX is routing/sending calls to the system. The
call should be sent into the 911 Network and ringback tone should be heard from the PSAP.
Upon answer by the 911 Call Taker, indicate that this is a test call and ask for the display
ANI.
NOTE – Do not hang up on the 911 Call Taker without conversing.
Using the Administration PC and Event Log viewer, verify the correct call record
information including ANI by retrieving the Event Log file. If test calls from the PBX to the
9145 have been verified to be working, yet test calls do not process to the 911 call taker, the
Telco Network may not be functioning correctly.
W
W
r
r
o
o
n
n
g
g
A
A
N
N
I
I
S
S
e
e
n
n
t
t
t
t
o
o
9
9
1
1
1
1
C
C
a
a
l
l
l
l
T
T
a
a
k
k
e
e
r
r
Whenever live 911 calls are made to the 911 Call Taker, the displayed ANI should be
requested, recorded, and then verified against the station number and ANI in the Event
Log. The ANI sent to the 911 Call Taker from the 9145 comes out of the Station Table data
residing in the 9145.
If the ANI that is displayed to the Call Taker is not the expected or desired ANI, retrieve the
Station Table data and the Event Log from the 9145. There are four causes for incorrect
ANI:
1.
Incorrect or no station entry in the 9145 Station Table (database).
2.
Incorrect station number sent from the PBX to the 9145.