Epiphan DVI2USB 3.0 - Manual (Page 23)

Installing DVI2USB 3.0 on a video capture workstation running Windows
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DVI2USB 3.0 User Guide
latest version and install it without uninstalling the previous version. If you have
problems upgrading Windows software, see the detailed driver update instructions and
install/uninstall instructions available from the Windows section of
http://www.epiphan.com/downloads.
5.3 Finding Software Updates
To find the latest versions of all Epiphan software for Windows go to
http://www.epiphan.com/downloads. You can also browse to the download page for
your DVI2USB 3.0 product - browse to http://www.epiphan.com and select Products >
DVI Frame Grabbers > DVI2USB 3.0. On these pages you will find the most recent
versions of:
• Epiphan
DVI2USB 3.0 User Guide.
• Epiphan USB device driver and video capture application for Windows.
5.4 Troubleshooting a Windows Installation
If you experience any difficulty viewing captured images with the Windows capture
application, review the following items prior to contacting technical support.
Whenever possible, when splitting the VGA signal, use an active VGA splitter rather
than a passive VGA splitter (also called a Yadapter). This will help maintain a cleaner
video signal.
If the capture application cannot find the frame grabber:
 Confirm that the frame grabber is connected to a video capture workstation
USB port and has power connected and the device LEDs are lit.
 Disconnect and re-connect the frame grabber. This prompts Windows to
install the device drivers for the frame grabber if they haven’t already been
installed.
 Observe the behaviour of the frame grabber LED indicators.