DNF Controls DC20 - Manual (Page 29)

Flex Control Network ® , DC20 / DC21 User Manual Page 29
14. DNF Controls Limited Warranty
DNF Controls warrants its product to be free from defects in material and
workmanship for a period of one (1) year from the date of sale to the original
purchaser from DNF Controls.
In order to enforce the rights under this warranty, the customer must first contact
DNFs Customer Support Department to afford the opportunity of identifying and
fixing the problem without sending the unit in for repair. If DNF’s Customer Support
Department cannot fix the problem, the customer will be issued a Returned
Merchandise Authorization number (RMA). The customer will then ship the defective
product prepaid to DNF Controls with the RMA number clearly indicated on the
customer’s shipping document. The merchandise is to be shipped to:
DNF Controls
12843 Foothill Blvd., Suite C
Sylmar, CA 91342
USA
Failure to obtain a proper RMA number prior to returning the product may result in
the return not being accepted, or in a charge for the required repair.
DNF Controls, at its option, will repair or replace the defective unit. DNF Controls will
return the unit prepaid to the customer. The method of shipment is at the discretion
of DNF Controls, principally UPS Ground for shipments within the United States of
America. Shipments to international customers will be sent via air. Should a
customer require the product to be returned in a more expeditious manner, the
return shipment will be billed to their freight account.
This warranty will be considered null and void if accident, misuse, abuse, improper
line voltage, fire, water, lightning or other acts of God damaged the product. All
repair parts are to be supplied by DNF Controls, either directly or through its
authorized dealer network. Similarly, any repair work not performed by either DNF
Controls or its authorized dealer may void the warranty.
After the warranty period has expired, DNF Controls offers repair services.
Equipment is evaluated and repair price quoted prior to any work performed. DNF
Controls reserves the right to refuse repair of any unit outside the warranty period
that is deemed non-repairable.
DNF Controls shall not be liable for direct, indirect, incidental, consequential or other
types of damage resulting from the use of the product.