Baby Lock Palette 10 (ECS10) Reference Guide - Manual (Page 24)

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Technical Support/Service
Technical Support/Service
Technical Support
If a problem occurs, click or [Help] in the screen and select [Customer Support] to visit the "FAQ" in our
Customer support at (http://www.babylock.com/support/faq/), where you can find answers to frequently asked
questions and possible causes and solutions to problems.
Contact "Baby Lock Product Support" if the problems are not addressed. Go to www.babylock.com, then click
on "Customer support".
Online Registration
If you wish to be contacted about upgrades and provided with important information such as future product
developments and improvements, you can register your product online by following a simple registration
procedure.
Click [Online Registration] on the menu of [Layout & Editing] to start up the installed Web browser
and open the online registration page on our Web site.
http://www.babylock.com/register/
a
Before contacting web site:
1) Have your Windows
®
operating system updated to the most current version.
2) Find the make and model number of the computer that you are using as well as the Windows ®
operating system version.
3) Obtain information about any error messages that appear. This information will help expedite the
processing of your inquiries.
4) Check and update the software to the latest version.
a
Online registration may not be available in some areas.