Getting service – ARRIS WTM652 User Guide User Manual

Page 9

any electronics retailer and most discount stores; you may also need a short

piece of coax cable (with connectors); use it to connect the splitter to the

cable outlet and then connect the Telephony Modem and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its

two outputs. Using several splitters in a line may deteriorate the quality of

your television, telephone, and/or internet connection.

• Information packet: your cable company should furnish you with a packet

containing information about your service and how to set it up. Read this in-

formation carefully and contact your cable company if you have any ques-

tions.

Getting Service

Before trying to use your new Telephony Modem, contact your local cable company

to establish an Internet account and telephone service. When you call, have the

following information ready:

• the Telephony Modem serial number and cable MAC addresses of the unit

(printed on a sticker on the bottom of the Telephony Modem, as shown on

the next page)

• the model number of the Telephony Modem

If the Telephony Modem was provided by your cable company, they already have

the required information.

In addition, you should ask your cable company the following questions:

• Do you have any special system requirements or files that I need to down-

load after I am connected?

• When can I start using my Telephony Modem?
• Do I need a user ID or password to access the Internet or my e-mail?
• Will my phone number(s) change?
• What new calling features will I have and how do I use them?

Touchstone WTM652 Telephony Modem User’s Guide