ARRIS WTM652 User Guide User Manual

Page 78

I don’t have dial tone when I pick up my phone, why?

In order for telephone service to be functional on the Telephony Modem,

telephone service must have been purchased from the service provider and

configured on your Telephony Modem. The following steps should help in

identifying the source of the problem.

1 Is the Power LED lit?

• If not, check to make sure the Telephony Modem is plugged in

and the outlet has power.

• If the LED is lit, go to the next step.

2 Is the Online LED lit?

• If not, check the coax connection at the Telephony Modem and

the wall. Ensure they are connected and tight. If they are and

you do not have dial tone, contact your service provider.

• If the Online LED is lit, go to the next step.

3 Is the Telephone (Telephone 1 or Telephone 2) LED lit?

• If not, phone service has not been set up on that line. Contact

your service provider.

• If it is blinking, there is a phone off hook somewhere in the

house. Find that phone and hang it up.

• If it is lit, go to the next step.

4 Is the phone plugged directly into the Telephony Modem?

• Make sure the phone is plugged into the port on the back of the

Telephony Modem labeled “Tel 1” for line 1, and “Tel 2” for line 2.

• If so, try a different phone. Make sure the new phone is a work-

ing phone.

• If a known good phone is used and you still don’t have dial tone,

try a different phone cable. If a new phone and cable do not re-

store dial tone, call your service provider.

Touchstone WTM652 Telephony Modem User’s Guide