Parr Instrument 6755 - Manual (Page 42)

11
Technical Service
P a r r I n s t r u m e n t C o m p a n y 40
C
HAPTER
11
Technical Service
Contact Us
Technical Service Department
Should you need assistance in the operation or service of your instru-
ment, please contact the Technical Service Department.
1-309-762-7716 • 1-800-872-7720 • Fax: 1-309-762-9453
E-mail: [email protected] • http://www.parrinst.com
Any correspondence must include the following basic information:
• The model and serial # of the instrument.
• Date purchased.
• Software version(s) shown on the “Software and Hardware Information” page.
• Help system revision. This is displayed by pressing the
key.
When calling by phone, it is helpful if the person is close to the instrument in order to imple-
ment any changes recommended by the Technical Service Department.
Return for Repair
To return the instrument for repair, please call the Technical Service Department for shipping
instructions and a RETURN AUTHORIZATION NUMBER. This number must be clearly shown
on the outside of the shipping carton in order to expedite the repair process.
If you have not saved the original carton and traps, please request a packaging return kit.
We prefer the calorimeter to be shipped in our cartons and traps to prevent shipping damage.
Ship repair to:
Parr Instrument Company
Attn: Service Department, RMA# XXXX
211- 53rd Street
Moline, Illinois 61265