Datamax DMX E E-4204 - Manual (Page 82)

72 E-Class
Thermal Printhead
This warranty is limited to a period of one year, (365 days), or 1,000,000
linear inches of use, whichever comes first, for the E-Class
™ 4204 and
4304 thermal printhead. This one year (365 days) warranty is valid only
if a Datamax - approved thermal label media is used, as defined in the
then current Datamax list of approved thermal/thermal transfer media, a
copy of which is available from Datamax. Failure to use Datamax-
approved media is justification for invalidation of this thermal printhead
warranty. This warranty does not cover printheads which have been
misused, altered, neglected, handled carelessly, or damaged due to
improper cleaning or unauthorized repairs.
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit
shall be returned, freight and insurance prepaid, in the original shipping
containers, to Datamax at: 4501 Parkway Commerce Blvd., Orlando,
Florida, 32808. A Return Material Authorization (RMA) number must be
issued before the product can be returned. To open an RMA please call
the Datamax Customer Service Department at (407) 523-5550. Please
include your RMA number on the outside of the box and on the shipping
document. Include a contact name, action desired, a detailed description
of the problem(s), and examples when possible with the defective unit.
Datamax shall not be responsible for any loss or damages incurred in
shipping. Any warranty work to be performed by Datamax shall be
subject to Datamax’s confirmation that such product meets Datamax
warranty. In the event of a defect covered by its warranty, Datamax will
return the repaired or replaced product to the Purchaser at Datamax’s
cost.
With respect to a defect in hardware covered by the warranty, the
warranty shall continue in effect until the end of the original warranty
period, or for sixty (60) days after the repair or replacement, whichever is
later.