Troubleshooting virtual office – Nortel Networks NN43110-101 User Manual
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Additional phone features
Troubleshooting Virtual Office
Virtual Office can display error messages on-screen. Table 4 lists error
messages and describes actions to correct the causes.
Table 4: Troubleshooting Virtual Office (Part 1 of 3)
Displayed Message
Probable Cause
Actions
Busy, try again
Remote IP Phone is
active (not idle).
Wait for remote IP
Phone to become idle
and try again.
ACD is logged in.
Log out ACD IP
Phone before Virtual
Office from another
IP Phone.
Make Set Busy is
inactive on ACD IP
Phone.
Configure Make Set
Busy active on ACD
IP Phone.
Invalid ID (1)
Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper
database.
Notify system
administrator.
Invalid ID (2)
Incorrect User ID
entered.
Enter correct User ID.
Invalid ID (3)
Incorrect User ID
entered.
Enter correct User ID.
User ID in
Gatekeeper database
points to originating
Call Server.
Notify system
administrator.