Cisco OL-21851-01 - Manual (Page 25)

5-25
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
OL-21851-01
Chapter 5 Configuring and Managing the Cisco Unified IP Phone
Verifying and Troubleshooting IP Phone Configuration
Step 4 Click Find. A list of devices appears.
Step 5 Click on a device in the Device Name (Line) column. The Phone Configuration page for that device
appears.
Step 6 Verify that the following devices are registered:
• The Cisco TelePresence device
• The Cisco Unified IP Phone 7970 Series
Troubleshooting Your IP Phone Configuration
Use the information in Table 5-11 to help you troubleshoot your configuration.
Table 5-11 Troubleshooting the Cisco TelePresence Configuration
Problem Possible Cause Possible Solutions
The Cisco Unified IP Phone
7970 Series does not register. Phone could be unknown:
• Unified CM does not know about it.
• CTS is not registered because it is
unplugged.
• CTS MAC address is entered incorrectly.
Verify Phone Registration—Log in to the
Cisco Unified CM Administration interface.
Click on the IP address and verify phone
registration.
The phone does not display
the Cisco TelePresence idle
screen. • Phone could be unknown:
– Unified CM does not know about it.
– CTS is not registered because it is
unplugged.
– The phone did not receive an IP
address.
• There could be errors in the
Cisco Unified Communications
Manager Phone Configuration window:
– Incorrect IP address
– Typos in the external location URLs
1. Verify Phone Registration—Log in to the
Cisco Unified CM Administration
interface. Click on the IP address and
verify phone registration.
2. Verify Phone in the System—Log in to
the Cisco TelePresence System
Administration interface to verify that the
system can detect the phone.
3. Correct Typos in URL—See Managing
Cisco Unified IP Phones for information
about configuring external URLs.