Cisco OL-21851-01 - Manual (Page 26)

5-26
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
OL-21851-01
Chapter 5 Configuring and Managing the Cisco Unified IP Phone
Verifying and Troubleshooting IP Phone Configuration
CTS does not auto answer
when the feature is enabled • An incoming conference call is ringing
and the CTS does not auto answer
immediately.
• The call is connected but there is no
video.
The CTS rings and auto-answers a call based
on how these features were configured in
Unified CM.
If the call is connected as audio only, check
your IP phone configuration and make sure the
“Disable Speaker/Headset” box is checked.
To disable the IP phone speaker/headset:
1. Log on to the Cisco Unified CM
Administration interface.
2. Search for your directory number (DN).
Two devices are displayed: CTS and IP
Phone
3. Click on the IP_Phone device.
4. Scroll down to the Product Specific
Configuration Layout Area window.
5. Verify that the following check-boxes are
checked in the Product Specific
Configuration Layout window:
– Disable Speakerphone
– Disable Speakerphone and Headset
6. Apply and Save the configuration.
7. Reset the device. See the “Managing
Phone Reset and Codec Connectivity”
section on page 5-27
for reset information.
MIDlet fails to start up
properly, shows the
following message:
“setting up network
connections”
TCP Issues
MIDlet cannot establish TCP connections
with the CTS.
CTS IP Address Issues
Possible incorrect CTS IP address is assigned
to the phone profile authentication server
URL.
1. Ensure that the correct CTS IP address is
in the Authentication Server URL for the
phone device in Unified CM.
2. Click Save.
3. Reset the phone.
See Managing Cisco Unified IP Phones
for information about configuring external
URLs.
See also the “Managing Phone Reset and
Codec Connectivity” section on page 5-27
for reset information.
MIDlet upgrade hangs,
shows the following
message:
“Error contact
administrator”
MIDlet Upgrade Issues
The phone firmware is unable to uninstall the
older version cleanly to make way for the
new version. The issue happens during
upgrade of the MIDlet if the phone is not
reset after the upgrade.
Reset the phone after upgrade.
See the “Managing Phone Reset and Codec
Connectivity” section on page 5-27 for reset
information.
See also Managing Cisco Unified IP Phones
for information about configuring external
URLs.
Table 5-11 Troubleshooting the Cisco TelePresence Configuration (continued)
Problem Possible Cause Possible Solutions