FingerTec AC100 Plus - Manual (Page 36)

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3. The FingerTec® Fingerprint Reader has difficulty recognizing my finger. It takes
many tries before I am verified.
• Please make sure that your finger is oily or dirty because the oil and dirt will cover up the minutia
points of the fingerprint, thus make reading difficult.
•
Make sure that the reader is not facing direct sunlight because direct sunlight will disrupt the read-
ings of the scanner. Cover the scanning area when you want to do finger verification.
4. When the FingerTec® Fingerprint Reader is on, the red LED is blinking. Is there
something wrong?
There is nothing wrong with the reader. The red LED blinks to indicate that the reader is on the
standby mode. When a fingerprint is verified, the LED will turn to green.
5. The FingerTec® Fingerprint Reader was accidentally shutdown by a staff. Will we
lose all the transaction data in the reader?
All the transaction data up until the minute the reader was shutdown stays in the reader and can
be downloaded to the PC by using the TCMS V2 software. The data will only disappear if it is down-
loaded to the PC.
6. The FingerTec® Fingerprint Reader did not voice “Thank You” or “Please Try
Again” during verification. What should I do?
You may enable the voice function under Advance Option. The voice option might have been disa-
bled.
7. When I tried to enroll my fingerprint into the FingerTec® Fingerprint Reader,
the reader produced “Duplicate Finger” voice message. Why is that?
The “Duplicate Finger” voice message will only be produced if the enrolling finger is found to have
existed in the reader. Choose another finger.