FingerTec AC100 Plus - Manual (Page 35)

35
APPENDIX • TROUBLESHOOTING
1. I can’t turn on the FingerTec® Fingerprint Reader. When I pressed the power
button, nothing happened.
• Check if your FingerTec® Fingerprint Reader’s LCD screen is lighted and there is a beep sound when
the reader is turned on. If not, make sure the power in turned on at the electrical supply outlet.
•
Check the connection of the power adapter to an electrical supply outlet; it may not be fitted prop-
erly.
•
If you are confirmed that there is no problem with the power supply, your FingerTec® Fingerprint
Reader may need to be replaced. Kindly contact your reseller.
2. I can’t connect the FingerTec® Fingerprint Reader to the PC. Every time I try it, the
software prompts “unable to connect” message.
First check the settings on the reader to see if TCP/IP or RS232/RS485 connection is enabled.
• Check whether the COMM key is used, default is 0.
• For TCP/IP connection, check the IP address.
•
For the RS232/RS485, the baudrate for the reader and software must be the same. Make sure
that the DevID is correct.
•
After changes are made, restart the FingerTec® Fingerprint Reader.