Comtrol API (6508) for the MS-DOS - Manual (Page 19)

Troubleshooting 19
Troubleshooting
3.2. Placing a Support Call
Before you place a technical support call to Comtrol, please make sure that
you have the following information.
1C0 – 1FF 5C0 – 5FF 9C0 – 9FF DC0 – DFF
200 – 23F 600 – 63F A00 – A3F E00 – E3F
240 – 27F 640 – 67F A40 – A7F E40 – E7F
280 – 2BF 680 – 6BF A80 – ABF E80 – EBF
2C0 – 2FF 6C0 – 6FF AC0 – AFF EC0 – EFF
300 – 33F 700 – 73F B00 – B3F F00 – F3F
340 – 37F 740 – 77F B40 – B7F F40 – F7F
380 – 3BF 780 –7BF B80 – ABF F80 – FBF
3C0 – 3FF 7C0 – 7FF BC0 – BFF FC0 – FFF
Table 3-2. System I/O Address Aliases – Above 3FF (Continued)
Address
Block
1st Alias 2nd Alias 3rd Alias
Table 3-3. Support Call Information
Item Your System Information
Controller type
4-port, 8-port, 16-port, or
32-port model
Interface type DB25 , RJ45 , or RJ11
Mark your I/O address
selections
Operating system type and
release
Device driver release
number (to verify, view the
VERSION.DAT file)
PC make, model, and speed
List of other devices in the
PC and their addresses
Controller #1
Controller #3
ON
1 2 3 4 5 6 7 8
ON
1 2 3 4 5 6 7 8
Controller #2
Controller #4
ON
1 2 3 4 5 6 7 8
ON
1 2 3 4 5 6 7 8