Dell Dimension 8100 - Manual (Page 26)

Modem Problems
NOTICE: Connect the modem to an analog telephone jack only. Connecting
the modem to a digital telephone network damages the modem.
C h e c k t h e t e l e p h o n e j a c k — Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone.
C o n n e c t t h e m o d e m d i r e c t l y t o t h e t e l e p h o n e w a l l j a c k — If
you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.
C h e c k t h e c o n n e c t i o n — Verify that the telephone line is connected to the
green jack on the modem. (The green line-in jack has either a LINE IN label or a
connector-shaped icon next to it.)
C h e c k t h e t e l e p h o n e l i n e — Try using a different telephone line. If you
are using a line that is 10 ft (3 m) or more in length, try a shorter one.
V e r i f y t h a t t h e m o d e m i s c o m m u n i c a t i n g w i t h W i n d o w s
1 Click the Start button, point to Settings, and click Control Panel.
2 In the Control Panel, double-click Modems.
If there are multiple entries for the same modem or modems listed that are
not installed, delete the entries and restart the computer.
3 Click the Diagnosties tab.
4 Click the COM port for your modem.
5 Click More Info to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
2 ^ I S o l v i n g P r o b l e m s