Canon B550 - Manual (Page 117)

Troubleshooting
• Is RX RESTRICTION set to ON?
If RX RESTRICTION is set to ON, the FAXPHONE will only receive
faxes from numbers which have been registered for One-touch Speed
Dialing and Coded Speed Dialing.See pg.90.
• Make sure you have printed out any document received in memory. See
pg.73.
• Check the LCD for an error message. See pg. 109.
• Print an activity report and look for an error code. See pg.91. 109.
_1 The FAXPHONE won't switch automatically between telephone and fax
transmissions.
• Does the ANS HOOK UP or MANUAL ¡eon appear?
For the FAXPHONE to switch automatically between telephone and fax
reception, the ANS HOOK UP and MANUAL icons must both be off.
Press IANS HOOK UP/MANUAL] below these icons on the operation
panel to turn them off. See pg.71.
• Is the FAXiTEL SWITCH set to OFF?
Check this setting and turn it on. See pg. 18.
• Make sure you have printed out any documents in memory. See pg.73.
• Check the LCD for an error message . See pg. 109.
• Some fax units cannot send the CNG signal that tells your FAXPHONE
the incoming signal is from a fax. In such cases, you will have to receive
the document manually.
J Cannot receive a document manually?
• Is a document fed into the FAXPHONE?
Remove the document. You cannot receive when there is a document led
into your FAXPHONE.
• Did you press ¡START/COPYJ after hanging up the handset?
Always press ISTART/COPY] before hanging up the handset. Don't
press |START/COPY| after you hang up the handset.
J Cannot poll and receive from other units?
• Is a document fed into the FAXPHONE?
Remove the document. You cannot receive when there is a document fed
into your FAXPHONE.
• Do the polling IDs match?
Be sure the polling IDs on both fax units are the same. See pg.74.
• Has the other party fed the document into the fax correctly?
Be sure the other party has fed the document correctly.
• Make sure paper is loaded in the paper tray. See pg.6.
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