Lockups and software problems – Dell Precision R5400 (Mid 2008) User Manual
Page 47
Troubleshooting
47
•
Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Memory" on page 20.
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 39).
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, read and follow
the safety instructions provided with your computer.
The computer does not start up
E
NSURE
THAT
THE
POWER
CABLE
IS
FIRMLY
CONNECTED
TO
THE
COMPUTER
AND
TO
THE
ELECTRICAL
OUTLET
The computer stops responding
NOTICE:
You may lose data if you are unable to perform an operating system
shutdown.
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
A program stops responding
E
ND
THE
PROGRAM
—
1 Press
2 Click the Applications tab.
3 Click to select the program that is no longer responding.
4 Click End Task.
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a
CD or DVD.
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
If necessary, uninstall and then
reinstall the program.